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We help tenants in South West England to find a solution to inadequate housing conditions caused by poor upkeep from social housing landlords.
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Housing disrepair is any damage to a tenant's property which is the responsibility of the landlord, is causing a diminished level of enjoyment to the tenant within their home, and is as a result of poor upkeep by the landlord towards their housing stock.
In general, issues such as damp and mould resulting from structural or plumbing issues, unresolved rodent infestations, damaged and defective windows, as well as electrical and heating issues could all fit within the remit of housing disrepair.
Utilising our expertise in housing disrepair, we'll conduct an in-person assessment of the condition of your home, and if we believe your situation fits the criteria for a successful claim, we'll put you in touch with our partners, who, using housing disrepair protocol, will push to get a schedule of repairs arranged and will negotiate compensation on your behalf.
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Regardless of whether your rent is paid directly, or some of it is paid for through housing benefits, you may be entitled to a level of compensation.
This to cover you for the inconvenience of living in a defective property, any associated damages to your possessions, and for any ill health you or your family may have endured.
When making a claim, you don’t need to worry about paying anything upfront, as the cost of your assessment is free AND our affiliated tenant law experts work on a no-win-no-fee basis.
This means that you'll only ever be charged in the event of a successful claim, and this is set as a pre-set percentage of any compensation.
Simply select an appointment slot when you'll be free for us to assess the conditions within your home.
Location dependent, we'll attend your home, conduct a free assessment, and answer any questions you might have.
Once we've written up your report, we'll then forward it to our affiliated experts. They'll then contact you to introduce themselves, take further instructions, and answer any questions you might have.
The hand-over is now complete. Your assigned expert will now arrange for a RICS certified survey of your home, and will negotiate with your landlord to arrange repairs and compensation.
If you have reported repairs which your landlord has ignored or completed to a poor standard, then they may be have breached of section 11 of your tenancy agreement and the Fitness for Human Habitation Act.
By starting an application with us, we'll work on your behalf to provide you with expert advice, will complete a property survey to assess the extent of your disrepair, and put in you in touch with approved and vetted experts who'll liaise on your behalf with your landlord to ensure compulsory repairs are completed, and to negotiate compensation for you.
Your landlord will need to comply to certain laws to ensure they are providing the level of service that you, the tenant should expect. These are Section 11 and the Fitness for Human Habitation Act.
Section 11
Section 11 of the Landlord and Tenant Act 1985 places an obligation on the landlord to maintain the structure and exterior of the property, including installations for the supply of water, gas and electricity, heating systems, drainage and sanitary appliances.
The Fitness for Human Habitation Act
The Fitness for Human Habitation Act came into force in March 2019 and enforces the landlord's responsibility to ensure they are meeting the level required for property standards and safety.
5 FREE Assessments per week!
For us to visit your address and conduct your survey, we usually charge a fee of £100, however, for a limited period, we're able to offer 5 bursaries. This means that in the interest of helping as many tenants as we can, we actually conduct 5 FREE assessments per week. These surveys are currently exclusively for social housing tenants. To arrange your survey, please click on the links on this page to access our booking software.
No Win, No Fee
In the event your case is accepted and is successful, because your case is run on a strict no-win-no-fee policy, our partners will levy no fee directly to you for their time, expertise and work. They will only take-on cases they feel have a high probability of success and won't charge anything in the event we are unable to get a positive result.The only time you will be charged is in the instance that your case is successful, in which case a pre-set % fee will be deducted from any compensation awarded.
No you won't, quite simply it is your landlord who is in the wrong and has broken the terms of the tenancy. From experience, nearly all social housing landlords tend to use their insurance or have a contingency budget for this event and are well aware that any harassment will be in breach of the quiet enjoyment of your property.
For this reason, social housing landlords will generally look to redress any property issues and make a rental rebate with the least effort, friction and within the quickest possible timeframe.
Unfortunately, due to a comparative lack of protection vs social housing tenants, we are currently unable to offer a housing disrepair service to those renting privately.
You are entitled to make an application on the basis that:
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